DHI organizes training on service excellence to the customer service staff of its service-oriented companies
In order to enhance customer services of its service-oriented companies, Druk Holding and Investments organized training on Service Excellence- Delighting Your Customers at Terma Linca. A total of 67 participants consisting of customer care managers and front desk staff from six companies attended the training in two batches from 4th to 7th May 2015. The training was aimed at improving the attitudes and skills of the frontline staff in delivering high quality services and customer experience.
A resource person from Singapore, Ms. Nisha facilitated the training. The participants were introduced to the fundamental tools and techniques of superior customer service delivery and handling customer complaints.
DHI Chairman, Dasho Sangay Khandu at the closing ceremony highlighted the important role of customer service staff as they are the first point of contact for the customers. The Chairman said they are the ambassadors of their companies and must strive to provide excellent services to the people. He said keeping the customers happy and satisfied in the competitive business environment, have become critical for the survival of the companies and the employees. He advised them to build positive attitude towards the customers and must eliminate that is "not my job" attitude.