Achieving the 10X Journey DHI Group Roadmap vision requires that customer oriented-companies within the DHI Group to lead with service excellence, embedding a customer-first mindset at every level of operation. In line with this commitment, DHI organized a Customer Service Workshop for its customer-focused companies — an initiative aimed at strengthening customer care practices and aligning service standards with the Group’s 10X ambitions.

The workshop brought together representatives from across the Group to explore innovative ways to enhance service quality, strengthen customer relationships, and align business operations with evolving customer expectations. Through interactive discussions, case studies, and experience sharing, participants examined how each company can embed a customer-first mindset into their culture and operations.

This initiative marks a significant step toward reimagining the way we conduct business, by placing customers at the heart of every decision, fostering empathy and responsiveness in service delivery, and striving to offer experiences of the highest quality. By empowering teams with the right tools, insights, and perspectives, DHI aims to build a culture of service excellence that not only meets but exceeds customer expectations, reinforcing our collective journey toward the 10X future.